Quantum Building Supplies

Returns Policy

If you would like to return your stock order item(s) and it is within 28 days of purchase, please bring the Goods back to the Quantum warehouse together with your invoice. You must return the Goods to us (together with the original packaging) without undue delay, with all components, and in a sellable/undamaged condition.

Depending on the item you may be subject to a 10% restocking charge. If we agree to collect the Goods from you then we will charge a fee of £25 for the collection service.

No special-order items will be accepted as a return except in special circumstances (notification of which must be given within 7 days of receiving the Goods) and will be subject to a return charge and a collection charge (if relevant).

It is encouraged that all special orders are collected or delivered as soon as you are notified that they have arrived, as they are subject to the Manufacturer’s warranty & returns policy. We will hold special orders on site for a maximum of 1 month, after which delivery or collection must be arranged.

Door Returns Policy

Please note that all doors must be collected or delivery arranged within 48 hours of notification of arrival in to Quantum Building Supplies.

Upon receiving your doors, please be sure to inspect for damage. Any product received damaged or any shortages or discrepancies should be noted and Quantum notified in writing (including images) within 48 hours of delivery/collection. Our team will review the photos and look to rectify the situation as quickly as possible.

Claims on any order or discrepancies must be made prior to HINGING, HANGING, or FINISHING. In accordance with our supplier terms, we will be unable to process any claims for damages that are reported after 48 hours.

Stock doors returned as ‘no longer required’ after the 28 day returns policy period may not be accepted, and will be subject to a restocking charge if accepted.

Discontinued items or Special Orders will not be accepted as returns.

My Account

Quantum’s FREE online account tracker gives you 24 hour access to your Quantum account and allows you to easily reference your account activity. Once signed in, you will be able to check current purchases, view previous orders, view statements and check product prices.

Please note that in order to register for an online account, you’ll need a verified NP Group credit account and account number. Download your application form today or contact us for further information.

Sign in

Sign in to Quantum’s online account tracker today and easily reference your account activity.


Register for this FREE service now and benefit from 24 hour online access to your Quantum account.

If you are experiencing any difficulties with the Quantum online account tracker, or would just like more information regarding the system, then please feel free to contact our sales department on 01534 610500 or email sales@quantum.je.